Expert OpinionEmployee Engagement Index
What is the best way to measure the emotional commitment of a team?
The Expert's Answer
"We use an Engagement Index based on eNPS (Employee Net Promoter Score). It's not just a 'happiness' score; it's a measure of how likely they are to recommend the company and stay through challenges. A high index is the leading indicator of long-term profitability."
Context & Impact
Measuring the emotional commitment of the team.
Related Term
Read the formal definition in our HR Dictionary
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