Expert OpinionOmnichannel HR Support
How do you provide help across Web, App, Slack, and WhatsApp?
The Expert's Answer
"Omnichannel means the conversation never breaks. If an employee starts a query on WhatsApp and then logs into the Web app, the AI knows exactly where they left off. It's a unified support experience that feels like talking to a single, very smart HR assistant."
Context & Impact
Providing help across Web, App, Slack, and WhatsApp.
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