Expert OpinionAI-Auto-Answered Support
How can LLMs resolve routine HR queries accurately?
The Expert's Answer
"We use Large Language Models (LLMs) to resolve up to 80% of routine queries. The key is in the 'routing' logic—if the AI isn't 99% sure, it hands off to a human. This ensures speed without sacrificing the accuracy that payroll or policy questions require."
Context & Impact
Using LLMs to resolve 80% of routine HR queries.
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